Archive for October, 2010

Ethics of Automotive Repair in Pella

Thursday, October 28th, 2010

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Pella automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Pella service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your  automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Pella Car Care says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he may say that if you didn’t want to replace the rotor; Pella Car Care would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle’s manufacturer
  4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

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Training Received by Technicians In Pella

Thursday, October 21st, 2010

When your car breaks down in the Pella area, or just needs some routine service, it can make you a little nervous. Because your car’s so important to your life, you need to be back on the road as soon as possible. And, with the problem fixed right the first time.

We’ve been checking into some of the training our Pella Iowa technicians receive, and we’re very impressed. It’s amazing how much knowledge and skill goes into diagnosing and repairing a modern car. So it’s not like when your uncle worked on his hot rod over weekend.

Today there are four cylinder engines that make more power than the V-8’s in luxury cars 20 years ago. A new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to 60 mph.

Our engines are more and more powerful and at the same time their fuel economy keeps inching up. And they’re so reliable. This is all due to engineering. But the advances come at the price of simplicity. Modern cars are so much more complex from a mechanical standpoint that it makes your head spin.

Then there’s the electronics. Some cars in the local Pella Iowa area have several networked computers controlling most of the engine functions and many other vehicle functions as well. We take all of this sophistication for granted – but somebody has to fix it when it breaks.

It’s a real challenge for your local technicians to keep up. It requires a high level of commitment on the part of the auto technician and the service center as well. In addition to the training, there’s the financial commitment to purchase the diagnostic and repair tools as well.

So where do technicians go for training? There’re many sources. It’s usually a combination of formal classroom training, training provided in the service center by parts and equipment manufacturers, on-line courses and home study courses. There are many independent certifications available all the way up to Master Technician.

And AutoNetTV produces monthly training for service centers called The Pro Channel. If you were to watch the Pro Channel segment on re-flashing the engine control computer, you’d be amazed at how much is involved: special software, hardware interfaces and a tremendous amount of knowledge and skill.

Service centers in Pella Iowa have a lot of other resources available as well. No one can know everything, so service centers like Pella Car Care subscribe to data services, technical libraries and even on-line communities that can help them with they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment. Diagnosis is every bit as much an art as a science. As consumers we want everything to be simple, straight forward and cheap – and sometimes it just isn’t.

So, be more relaxed next time you take your car in. You really should trust your service advisor at Pella Car Care. You’re in good hands. The more you know, the more comfortable you can be with your automotive service decisions. Visit AutoNetTV.com to see more great auto tips videos about many service topics.

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Economics of Maintenance For Pella Auto Owners

Thursday, October 7th, 2010

Buying a new car in Pella is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in Pella who’ve been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let’s assume you live right here in Pella and have a five year old vehicle. It’s now paid off. If you keep it, you fear that there’ll be some repairs over the next five years, but you really don’t know what to expect. For help we turned to Edmunds.com.

Edmunds.com has compiled maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They’re able to use manufacturer’s maintenance schedules and repair histories for the projections.

Of course, these projections can’t predict what will happen to your vehicle in Pella, but they do give you information to use in your decision.

Let’s look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it’s actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles:

  • Ford Escape – $116 a month
  • Chevy Silverado – $131 a month
  • Jeep Grand Cherokee – $138 a month
  • Hyundai Accent – $85 a month.

Now, if your vehicle is older than five years, have a chat with your Pella service advisor at Pella Car Care. We see hundreds of vehicles through our bays every month and we know your car. See if there’s any particular problem common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions:
Pella Car Care
90 Truman Road
Pella, Iowa 50219
641-628-9223

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